Delivery & Returns
Statutory Rights
No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Trade Practices Act or equivalent State and Territory legislation.
Defective items
We take all possible care to ensure that the goods are not defective in any way prior to being shipped. We acknowledge however that there will be rare occasions when supplied product may be defective. We will replace any defective item if returned to us within 14 days of purchase.
Please note: we only accept returns of items that have been opened if they are defective.
Please see “To return an item” below for details of how to return defective items to us.
Items supplied by us in error
We take extreme care to ensure that the product shipped is exactly what was ordered. We acknowledge however that there will be rare occasions when products may be supplied by us in error. We accept the return of such items only if they are unopened and in their original condition. If such an item/(s) is returned, you will have the choice of requesting an exchange for the correct item originally paid for or for a full refund of the price you paid for the incorrect item.
Exchanged items
We advise customers to choose carefully when purchasing. We will happily exchange products which have been purchased by you in error providing that they are unopened and in original condition and that they are returned to us within 14 days of purchase. All costs, associated with the return of the item to us, is the responsibility of the customer. A further postage and package will be charged in association with the supply of the new product.
Returned items
Returns for refund will only be accepted within 14 days of purchase. Returned items must be unopened and in original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell.
To return an item
When returning an item please return to the address below.
In the case of a defective product, please provide a full description of the fault and return the defective item together with its original packaging, with all documentation, licences, manuals and accessories. We recommend that you use a recorded-delivery service. Package the item securely and send the package to the address below.
Sales Essentials
PO Box 277
Caulfield South, Victoria, 3162
Australia